When will items be shipping?
We will do our best to ship items together.
Posters, postcards, CDs, and small trinkets will ship as early as June. Vinyl, due to the intricate process and long manufacturing time, will ship around August.
Last updated: April 18, 2019 21:57
Where are items shipping from?
All of our products are produced in the United States, and will ship from Seattle, WA, USA.
Last updated: April 18, 2019 21:57
Are there any additional import or VAT fees?
If you are outside the United States, your country may assess import fees. Unfortunately, that is one of the few things we cannot control! You are responsible for any applicable taxes like VAT, import fees, or any other fees.
If the fees are not paid and items are returned to us, we may ask you to pay shipping fees again.
Materia Collective will notify you via email if your order is returned as undeliverable or unclaimed. This can happen if there are unpaid import fees, or invalid or improperly-formatted address, or any other circumstance outside Materia Collective’s control. Returned orders will be returned to our inventory.
Last updated: April 18, 2019 21:59
What happens if my order is undeliverable?
Materia Collective will notify you via email if your order is returned as undeliverable or unclaimed.
This can happen if there are unpaid import fees, or invalid or improperly-formatted address, or any other circumstance outside Materia Collective’s control. Returned orders will be returned to our inventory.
Last updated: April 18, 2019 22:00
I got a "This code has been used too many times" when trying to download my album
It looks like you already download it, possibly a few months ago! Email [email protected] if you encounter this, and we’ll see what we can do.
Remember to click the “save to my collection” checkbox on bandcamp when redeeming your download. Ideally, sign in with your bandcamp account to prevent this.
Last updated: April 19, 2019 16:41
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.